Refund Policy
At Brew Home Guide, we strive to provide our customers with the highest quality products and services for all your home brewing needs. However, in the unlikely event that you are not satisfied with your purchase, we have established a clear and fair refund policy.
Eligibility for Refunds
You may be eligible for a refund if:
- Your items are unused and in their original packaging.
- The request for a refund is made within 30 days of receiving your order.
- You have a valid receipt or proof of purchase.
How to Request a Refund
To initiate a refund, please follow these steps:
- Contact our customer service team at [email protected] with your order details.
- Provide a brief explanation of the reason for the refund.
- Once your request is approved, we will provide you with instructions on how to return your items.
Refund Process
Upon receiving your returned items, we will inspect them and notify you of the status of your refund. If approved, your refund will be processed and a credit will be applied to your original payment method within 7-10 business days.
Exceptions
Please note that certain items are non-refundable, including:
- Opened or used brewing kits and ingredients.
- Gift cards.
Contact Us
If you have any questions or concerns regarding our refund policy, feel free to reach out to our customer service team at [email protected]. We are here to assist you and ensure your brewing experience is a positive one.
Thank you for choosing Brew Home Guide!